Fireworks cannot be sent back by lorry, so delivered orders cannot be returned. We refund you in full whenever we cannot deliver what you paid for, or when a Diwali order paid by 14 October does not reach your parcel office before Diwali.

Full refund

• Your Diwali order misses Diwali. You ordered and paid by 14 October, and it does not reach your parcel office before Sunday 8 November.
• Your paid order is not delivered. If a parcel is lost in transit, we investigate with the transport company and refund you in full.
• We cannot fulfil your order for any reason on our side.

Out-of-stock items

If a product runs out, we contact you before dispatch and offer a similar product of equal value, or refund that item. In combo boxes, an unavailable item is replaced with one of equal or higher value.

Damaged items

Send photos of the parcel and the damaged items on WhatsApp to +91 75503 57737 within 24 hours of collecting, with your Order ID. Damaged items are replaced or refunded.

Cancellations

• You can cancel a paid order before it is dispatched. A 15% cancellation fee is deducted from the refund to cover packing and handling.
• Once the parcel is booked on a lorry, the order cannot be cancelled.
• Unpaid orders are cancelled automatically and nothing is charged.

Not refundable

• Delivered orders, including opened or used products.
• Orders placed after 14 October that arrive after Diwali.
• Delays caused by wrong details, or a parcel not collected from the parcel office.
• Charges paid directly to the transport office, such as storage.

How refunds are paid

By UPI or bank transfer to the account you paid from, within 7 working days of approval. We share the transaction reference on WhatsApp.

Questions? WhatsApp +91 75503 57737 or email contact@odishacrackers.com with your Order ID.