/* ============================================================
   AI Customer Chat — frontend widget
   Self-contained, namespaced under #aicc-root.
   Themeable via --aicc-primary / --aicc-accent (set inline by PHP).
   ============================================================ */

#aicc-root {
	--aicc-primary: #c8102e;
	--aicc-accent: #f5a623;
	--aicc-ink: #1d2433;
	--aicc-ink-soft: #5a6473;
	--aicc-line: #e7eaf0;
	--aicc-bg: #ffffff;
	--aicc-bot-bubble: #f1f3f7;
	--aicc-surface: #f7f8fb;
	--aicc-radius: 18px;
	--aicc-shadow: 0 18px 50px -12px rgba(20, 28, 46, .35), 0 6px 16px -8px rgba(20, 28, 46, .2);
	--aicc-font: -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif;
	position: fixed;
	bottom: 22px;
	z-index: 2147483000;
	font-family: var(--aicc-font);
	font-size: 15px;
	line-height: 1.5;
	color: var(--aicc-ink);
}
#aicc-root.aicc-pos-right { right: 22px; }
#aicc-root.aicc-pos-left  { left: 22px; }
#aicc-root *, #aicc-root *::before, #aicc-root *::after { box-sizing: border-box; }

/* ---------------- launcher (signature element) ---------------- */
.aicc-launcher {
	position: relative;
	display: inline-flex;
	align-items: center;
	gap: 9px;
	height: 58px;
	padding: 0 22px 0 18px;
	border: none;
	border-radius: 999px;
	cursor: pointer;
	color: #fff;
	font-family: inherit;
	font-size: 15px;
	font-weight: 650;
	letter-spacing: .2px;
	background:
		radial-gradient(120% 140% at 18% 12%, rgba(255, 255, 255, .22), transparent 55%),
		linear-gradient(135deg, var(--aicc-primary), color-mix(in srgb, var(--aicc-primary) 72%, var(--aicc-accent)));
	box-shadow: 0 14px 34px -8px color-mix(in srgb, var(--aicc-primary) 55%, transparent), 0 4px 10px rgba(20, 28, 46, .18);
	transition: transform .22s cubic-bezier(.2, .9, .3, 1.3), box-shadow .22s ease, opacity .18s ease;
	float: right;
}
#aicc-root.aicc-pos-left .aicc-launcher { float: left; }
.aicc-launcher:hover { transform: translateY(-2px) scale(1.02); }
.aicc-launcher:active { transform: translateY(0) scale(.98); }
.aicc-launcher:focus-visible { outline: 3px solid color-mix(in srgb, var(--aicc-accent) 70%, #fff); outline-offset: 3px; }
.aicc-launcher svg { width: 26px; height: 26px; flex: 0 0 auto; }
.aicc-launcher-label { white-space: nowrap; }
.aicc-launcher.is-open { transform: scale(.6); opacity: 0; pointer-events: none; }

.aicc-launcher-badge {
	position: absolute;
	top: -4px; right: -2px;
	min-width: 22px; height: 22px;
	padding: 0 6px;
	display: none;
	align-items: center;
	justify-content: center;
	border-radius: 999px;
	background: var(--aicc-accent);
	color: #2a1a00;
	font-size: 12px;
	font-weight: 800;
	box-shadow: 0 0 0 3px var(--aicc-bg);
}

/* ---------------- panel ---------------- */
.aicc-panel {
	position: absolute;
	bottom: 74px;
	width: 378px;
	max-width: calc(100vw - 32px);
	height: 600px;
	max-height: calc(100vh - 120px);
	display: flex;
	flex-direction: column;
	overflow: hidden;
	background: var(--aicc-bg);
	border-radius: var(--aicc-radius);
	box-shadow: var(--aicc-shadow);
	opacity: 0;
	visibility: hidden;
	transform: translateY(16px) scale(.96);
	transform-origin: bottom right;
	transition: opacity .24s ease, transform .26s cubic-bezier(.2, .9, .3, 1.1), visibility .24s;
}
#aicc-root.aicc-pos-right .aicc-panel { right: 0; }
#aicc-root.aicc-pos-left  .aicc-panel { left: 0; transform-origin: bottom left; }
.aicc-panel.is-open { opacity: 1; visibility: visible; transform: translateY(0) scale(1); }

/* ---------------- header ---------------- */
.aicc-header {
	position: relative;
	display: flex;
	align-items: center;
	gap: 12px;
	padding: 16px 16px 18px;
	color: #fff;
	background:
		radial-gradient(140% 120% at 85% -20%, color-mix(in srgb, var(--aicc-accent) 55%, transparent), transparent 60%),
		linear-gradient(135deg, var(--aicc-primary), color-mix(in srgb, var(--aicc-primary) 78%, #000));
	flex: 0 0 auto;
}
.aicc-header-avatar {
	width: 42px; height: 42px;
	flex: 0 0 auto;
	display: flex; align-items: center; justify-content: center;
	border-radius: 50%;
	background: rgba(255, 255, 255, .18);
	box-shadow: inset 0 0 0 1px rgba(255, 255, 255, .25);
}
.aicc-header-avatar svg { width: 22px; height: 22px; }
.aicc-header-avatar::after {
	content: "";
	position: absolute;
	top: 46px; left: 46px;
	width: 11px; height: 11px;
	border-radius: 50%;
	background: #34d399;
	box-shadow: 0 0 0 2.5px var(--aicc-primary);
}
.aicc-header-text { min-width: 0; flex: 1; }
.aicc-header-title { font-size: 16px; font-weight: 700; letter-spacing: .1px; }
.aicc-header-sub {
	font-size: 12.5px;
	opacity: .85;
	margin-top: 1px;
	white-space: nowrap; overflow: hidden; text-overflow: ellipsis;
}
.aicc-close {
	width: 34px; height: 34px;
	flex: 0 0 auto;
	border: none;
	border-radius: 50%;
	background: rgba(255, 255, 255, .12);
	color: #fff;
	font-size: 22px;
	line-height: 1;
	cursor: pointer;
	transition: background .18s ease;
}
.aicc-close:hover { background: rgba(255, 255, 255, .26); }
.aicc-close:focus-visible { outline: 2px solid #fff; outline-offset: 2px; }

/* ---------------- body ---------------- */
.aicc-body {
	flex: 1 1 auto;
	overflow-y: auto;
	padding: 18px 14px 8px;
	background: var(--aicc-surface);
	display: flex;
	flex-direction: column;
	gap: 10px;
	scroll-behavior: smooth;
}
.aicc-body::-webkit-scrollbar { width: 8px; }
.aicc-body::-webkit-scrollbar-thumb { background: #d3d8e2; border-radius: 8px; border: 2px solid var(--aicc-surface); }

/* ---------------- messages ---------------- */
.aicc-msg { display: flex; align-items: flex-end; gap: 8px; max-width: 100%; }
.aicc-msg-visitor { flex-direction: row-reverse; }
.aicc-msg-avatar {
	width: 30px; height: 30px;
	flex: 0 0 auto;
	display: flex; align-items: center; justify-content: center;
	border-radius: 50%;
	background: #fff;
	color: var(--aicc-primary);
	box-shadow: 0 1px 3px rgba(20, 28, 46, .12);
	margin-bottom: 2px;
}
.aicc-msg-avatar svg { width: 17px; height: 17px; }
.aicc-msg-agent .aicc-msg-avatar { background: var(--aicc-primary); color: #fff; }
.aicc-bubble-wrap { display: flex; flex-direction: column; max-width: 78%; min-width: 0; }
.aicc-msg-visitor .aicc-bubble-wrap { align-items: flex-end; }

.aicc-bubble {
	padding: 10px 14px;
	border-radius: 16px;
	font-size: 14.5px;
	word-wrap: break-word;
	overflow-wrap: anywhere;
	animation: aicc-pop .26s cubic-bezier(.2, .9, .3, 1.2);
}
.aicc-msg-bot .aicc-bubble,
.aicc-msg-agent .aicc-bubble {
	background: #fff;
	color: var(--aicc-ink);
	border-bottom-left-radius: 5px;
	box-shadow: 0 1px 2px rgba(20, 28, 46, .08);
}
.aicc-msg-visitor .aicc-bubble {
	background: linear-gradient(135deg, var(--aicc-primary), color-mix(in srgb, var(--aicc-primary) 80%, #000));
	color: #fff;
	border-bottom-right-radius: 5px;
}
.aicc-bubble a { color: inherit; text-decoration: underline; }
.aicc-msg-bot .aicc-bubble a, .aicc-msg-agent .aicc-bubble a { color: var(--aicc-primary); }
.aicc-bubble p { margin: 0 0 8px; }
.aicc-bubble p:last-child { margin: 0; }
.aicc-msg-name { font-size: 11.5px; font-weight: 700; color: var(--aicc-ink-soft); margin: 0 0 3px 4px; }
.aicc-msg-time { font-size: 10.5px; color: var(--aicc-ink-soft); margin: 3px 6px 0; opacity: .8; }

@keyframes aicc-pop { from { opacity: 0; transform: translateY(6px) scale(.96); } to { opacity: 1; transform: none; } }

/* system line */
.aicc-system {
	align-self: center;
	max-width: 90%;
	text-align: center;
	font-size: 12.5px;
	color: var(--aicc-ink-soft);
	background: color-mix(in srgb, var(--aicc-accent) 16%, #fff);
	border: 1px solid color-mix(in srgb, var(--aicc-accent) 35%, #fff);
	padding: 7px 12px;
	border-radius: 12px;
}

/* typing indicator */
.aicc-typing { display: inline-flex; gap: 4px; align-items: center; padding: 13px 14px; }
.aicc-typing span {
	width: 7px; height: 7px; border-radius: 50%;
	background: #b9c0cd;
	animation: aicc-blink 1.3s infinite ease-in-out both;
}
.aicc-typing span:nth-child(2) { animation-delay: .2s; }
.aicc-typing span:nth-child(3) { animation-delay: .4s; }
@keyframes aicc-blink { 0%, 80%, 100% { transform: scale(.6); opacity: .4; } 40% { transform: scale(1); opacity: 1; } }

/* ---------------- order card (rendered from PHP) ---------------- */
.aicc-order-card {
	border: 1px solid var(--aicc-line);
	border-radius: 14px;
	overflow: hidden;
	background: #fff;
	font-size: 13.5px;
}
.aicc-order-head {
	display: flex; align-items: center; justify-content: space-between; gap: 10px;
	padding: 11px 13px;
	background: var(--aicc-surface);
	border-bottom: 1px solid var(--aicc-line);
}
.aicc-order-num { font-weight: 800; color: var(--aicc-ink); }
.aicc-order-badge {
	font-size: 11.5px; font-weight: 700;
	padding: 3px 10px; border-radius: 999px;
	background: #eef1f6; color: var(--aicc-ink-soft);
	text-transform: capitalize;
}
.aicc-status-completed, .aicc-status-delivered { background: #e3f7ec; color: #197d4b; }
.aicc-status-processing, .aicc-status-shipped  { background: #e6f0ff; color: #1e5bd6; }
.aicc-status-pending, .aicc-status-on-hold     { background: #fff3df; color: #9a6500; }
.aicc-status-cancelled, .aicc-status-failed, .aicc-status-refunded { background: #fdeaea; color: #c0392b; }
.aicc-order-explain { padding: 10px 13px; color: var(--aicc-ink-soft); }
.aicc-order-items { margin: 0; padding: 0 13px 10px; list-style: none; }
.aicc-order-items li { display: flex; justify-content: space-between; gap: 10px; padding: 4px 0; border-top: 1px dashed var(--aicc-line); }
.aicc-order-items li:first-child { border-top: none; }
.aicc-order-meta { padding: 10px 13px; border-top: 1px solid var(--aicc-line); display: grid; gap: 4px; color: var(--aicc-ink-soft); }
.aicc-order-meta strong { color: var(--aicc-ink); }
.aicc-order-tracking { padding: 11px 13px; border-top: 1px solid var(--aicc-line); display: flex; flex-wrap: wrap; gap: 8px; }
.aicc-order-tracking a {
	display: inline-flex; align-items: center; gap: 6px;
	padding: 7px 13px; border-radius: 9px;
	background: var(--aicc-primary); color: #fff;
	text-decoration: none; font-weight: 650; font-size: 13px;
}
.aicc-order-tracking a:hover { filter: brightness(1.07); }

/* ---------------- quick chips ---------------- */
.aicc-quick {
	display: flex; flex-wrap: wrap; gap: 8px;
	padding: 10px 14px 0;
	background: var(--aicc-surface);
	flex: 0 0 auto;
}
.aicc-quick:empty { display: none; }
.aicc-chip {
	border: 1.5px solid color-mix(in srgb, var(--aicc-primary) 35%, var(--aicc-line));
	background: #fff;
	color: var(--aicc-primary);
	font-family: inherit;
	font-size: 13px; font-weight: 650;
	padding: 8px 14px;
	border-radius: 999px;
	cursor: pointer;
	transition: background .16s ease, transform .12s ease;
}
.aicc-chip:hover { background: color-mix(in srgb, var(--aicc-primary) 8%, #fff); transform: translateY(-1px); }
.aicc-chip:focus-visible { outline: 2px solid var(--aicc-primary); outline-offset: 2px; }

/* ---------------- prechat + order form ---------------- */
.aicc-prechat, .aicc-orderform {
	background: #fff;
	border: 1px solid var(--aicc-line);
	border-radius: 14px;
	padding: 16px;
	display: flex; flex-direction: column; gap: 10px;
	box-shadow: 0 1px 2px rgba(20, 28, 46, .06);
}
.aicc-prechat-intro { margin: 0 0 2px; font-size: 14px; color: var(--aicc-ink-soft); }
.aicc-orderform-title { font-weight: 700; font-size: 14.5px; }
.aicc-field {
	width: 100%;
	font-family: inherit; font-size: 14px;
	padding: 11px 13px;
	border: 1.5px solid var(--aicc-line);
	border-radius: 10px;
	background: var(--aicc-surface);
	color: var(--aicc-ink);
	transition: border-color .16s ease, box-shadow .16s ease;
}
.aicc-field::placeholder { color: #9aa3b2; }
.aicc-field:focus {
	outline: none;
	border-color: var(--aicc-primary);
	background: #fff;
	box-shadow: 0 0 0 3px color-mix(in srgb, var(--aicc-primary) 16%, transparent);
}
.aicc-primary-btn {
	margin-top: 2px;
	border: none;
	border-radius: 10px;
	padding: 11px 16px;
	font-family: inherit; font-size: 14.5px; font-weight: 700;
	color: #fff;
	cursor: pointer;
	background: linear-gradient(135deg, var(--aicc-primary), color-mix(in srgb, var(--aicc-primary) 78%, #000));
	transition: filter .16s ease, transform .12s ease;
}
.aicc-primary-btn:hover { filter: brightness(1.06); transform: translateY(-1px); }
.aicc-primary-btn:focus-visible { outline: 3px solid color-mix(in srgb, var(--aicc-accent) 70%, #fff); outline-offset: 2px; }

/* ---------------- fallback (whatsapp / email) ---------------- */
.aicc-fallback { display: flex; flex-wrap: wrap; gap: 8px; width: 100%; }
.aicc-fallback-btn {
	display: inline-flex; align-items: center; gap: 8px;
	flex: 1 1 auto; justify-content: center;
	padding: 11px 14px;
	border-radius: 11px;
	font-size: 14px; font-weight: 700;
	text-decoration: none;
	color: #fff;
	transition: filter .16s ease, transform .12s ease;
}
.aicc-fallback-btn svg { width: 19px; height: 19px; }
.aicc-fallback-btn:hover { filter: brightness(1.05); transform: translateY(-1px); }
.aicc-wa { background: #25d366; color: #04361a; }
.aicc-em { background: var(--aicc-ink); }

/* ---------------- composer ---------------- */
.aicc-composer {
	display: flex; align-items: flex-end; gap: 8px;
	padding: 12px 12px 10px;
	background: var(--aicc-bg);
	border-top: 1px solid var(--aicc-line);
	flex: 0 0 auto;
}
.aicc-input {
	flex: 1 1 auto;
	resize: none;
	max-height: 96px;
	font-family: inherit; font-size: 14.5px; line-height: 1.45;
	padding: 11px 14px;
	border: 1.5px solid var(--aicc-line);
	border-radius: 22px;
	background: var(--aicc-surface);
	color: var(--aicc-ink);
	transition: border-color .16s ease, box-shadow .16s ease;
}
.aicc-input::placeholder { color: #9aa3b2; }
.aicc-input:focus {
	outline: none;
	border-color: var(--aicc-primary);
	background: #fff;
	box-shadow: 0 0 0 3px color-mix(in srgb, var(--aicc-primary) 14%, transparent);
}
.aicc-send {
	width: 44px; height: 44px;
	flex: 0 0 auto;
	border: none; border-radius: 50%;
	cursor: pointer;
	display: flex; align-items: center; justify-content: center;
	color: #fff;
	background: linear-gradient(135deg, var(--aicc-primary), color-mix(in srgb, var(--aicc-primary) 78%, #000));
	box-shadow: 0 6px 14px -4px color-mix(in srgb, var(--aicc-primary) 55%, transparent);
	transition: transform .14s ease, filter .16s ease;
}
.aicc-send svg { width: 19px; height: 19px; }
.aicc-send:hover { filter: brightness(1.07); transform: scale(1.06); }
.aicc-send:active { transform: scale(.94); }
.aicc-send:focus-visible { outline: 3px solid color-mix(in srgb, var(--aicc-accent) 70%, #fff); outline-offset: 2px; }

/* ---------------- footer ---------------- */
.aicc-footer {
	text-align: center;
	font-size: 11px;
	color: #9aa3b2;
	padding: 0 12px 10px;
	background: var(--aicc-bg);
	flex: 0 0 auto;
}
.aicc-footer:empty { display: none; }

/* ---------------- responsive ---------------- */
@media (max-width: 480px) {
	#aicc-root { bottom: 16px; }
	#aicc-root.aicc-pos-right { right: 16px; }
	#aicc-root.aicc-pos-left  { left: 16px; }
	.aicc-panel {
		width: calc(100vw - 24px);
		height: calc(100vh - 96px);
		bottom: 72px;
	}
	.aicc-launcher-label { display: none; }
	.aicc-launcher { padding: 0; width: 58px; justify-content: center; }
}

/* ---------------- accessibility ---------------- */
@media (prefers-reduced-motion: reduce) {
	#aicc-root *, #aicc-root *::before, #aicc-root *::after {
		animation-duration: .001ms !important;
		transition-duration: .001ms !important;
	}
}

/* ---------------- honeypot (hidden) ---------------- */
.aicc-hp { position: absolute !important; left: -9999px !important; width: 1px; height: 1px; opacity: 0; pointer-events: none; }

/* ---------------- attachment button ---------------- */
.aicc-file { display: none; }
.aicc-attach {
	width: 40px; height: 40px;
	flex: 0 0 auto;
	border: none; border-radius: 50%;
	cursor: pointer;
	display: flex; align-items: center; justify-content: center;
	color: var(--aicc-ink-soft);
	background: var(--aicc-surface);
	transition: background .16s ease, color .16s ease;
	align-self: flex-end;
}
.aicc-attach svg { width: 20px; height: 20px; }
.aicc-attach:hover { background: #eef1f6; color: var(--aicc-primary); }
.aicc-attach:focus-visible { outline: 2px solid var(--aicc-primary); outline-offset: 2px; }

/* attachments inside bubbles */
.aicc-att { display: inline-block; }
.aicc-att-img img { max-width: 200px; max-height: 200px; border-radius: 10px; display: block; }
.aicc-att-file { text-decoration: none; font-weight: 600; }
.aicc-msg-visitor .aicc-att-file { color: #fff; text-decoration: underline; }

/* ---------------- proactive teaser ---------------- */
.aicc-teaser {
	position: absolute;
	bottom: 76px;
	max-width: 280px;
	padding: 14px 38px 14px 16px;
	background: var(--aicc-bg);
	color: var(--aicc-ink);
	border-radius: 16px;
	box-shadow: var(--aicc-shadow);
	cursor: pointer;
	font-size: 14.5px;
	line-height: 1.45;
	animation: aicc-teaser-in .35s cubic-bezier(.2, .9, .3, 1.2);
}
#aicc-root.aicc-pos-right .aicc-teaser { right: 4px; }
#aicc-root.aicc-pos-left  .aicc-teaser { left: 4px; }
.aicc-teaser::after {
	content: "";
	position: absolute;
	bottom: -7px;
	width: 14px; height: 14px;
	background: var(--aicc-bg);
	transform: rotate(45deg);
	box-shadow: 3px 3px 6px -3px rgba(20, 28, 46, .25);
}
#aicc-root.aicc-pos-right .aicc-teaser::after { right: 26px; }
#aicc-root.aicc-pos-left  .aicc-teaser::after { left: 26px; }
.aicc-teaser-close {
	position: absolute;
	top: 6px; right: 8px;
	border: none; background: none;
	font-size: 19px; line-height: 1;
	color: var(--aicc-ink-soft);
	cursor: pointer;
}
@keyframes aicc-teaser-in { from { opacity: 0; transform: translateY(10px) scale(.95); } to { opacity: 1; transform: none; } }